Shipping policy
Shipping Policy
1. Order Processing
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All orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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Once your order is shipped, you will receive a confirmation email or WhatsApp message with a tracking number.
2. Shipping Time
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Metro Cities: 3–5 business days
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Other Locations: 5–8 business days
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Remote Areas: 7–10 business days
Delivery times may vary slightly depending on courier service availability and local conditions.
3. Shipping Charges
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We offer Free Shipping on all prepaid orders
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For Cash on Delivery (COD) orders, an additional ₹50 COD charge may apply.
4. Tracking Orders
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Once your order is dispatched, you can track it using the tracking link sent to your email or WhatsApp.
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Please allow 24 hours for the tracking information to be updated.
5. Delays or Issues
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We are not responsible for delays caused by courier companies, weather, or unforeseen circumstances.
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However, we will always assist you in tracking your package and resolving issues quickly.
6. Wrong Address Disclaimer
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Please ensure your shipping address and contact details are correct.
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Urban santhe is not responsible for packages delivered to incorrect addresses provided by the customer.
7. International Shipping
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Currently, we do not offer international shipping.
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We only ship within India.
8. Contact Us
If you have any questions about your order or shipping, feel free to reach us at:
📧 Urbansanthe1@gmail.com