Terms of service

Terms of Service

Last Updated: 1NOV 2025

Welcome to Urban Santhe!
By accessing or purchasing from our website [www.urbansanthe.com], you agree to the following Terms and Conditions. Please read them carefully before using our services.

1. General Conditions

  • By using this website, you agree to comply with all terms, conditions, and policies stated here.

  • Urban Santhe reserves the right to refuse service to anyone for any reason at any time.

  • Prices of products and services are subject to change without notice.

  • All jewellery sold on this website is artificial / imitation jewellery intended for fashion use only.

2. Product Information

  • We make every effort to display product colours, sizes, and descriptions accurately.

  • However, slight variations may occur due to photography lighting or screen resolution.

  • All measurements are approximate and for reference purposes only.

3. Pricing & Payment

  • All prices are listed in Indian Rupees (INR) and inclusive of applicable taxes.

  • We accept payments through secure payment gateways such as Razorpay, Paytm, UPI, and Cash on Delivery (where available).

  • In case of payment failure, please retry or contact our customer support.

4. Shipping

  • Orders are usually processed within 1–3 business days and delivered within 5–8 business days.

  • Shipping details and policies are outlined in our Shipping Policy.

  • Urban Santhe is not responsible for delays caused by courier companies or incorrect addresses provided by customers.

5. Returns & Refunds

  • Returns or exchanges are accepted only for defective, damaged, or wrong products as per our Return & Refund Policy.

  • Refunds (if applicable) will be processed within 7–10 business days after approval.

  • Earrings and hygiene-related items are non-returnable.

6. User Accounts

  • You may create an account to track orders and manage your purchases.

  • You are responsible for maintaining confidentiality of your account information.

  • Any misuse or fraudulent activity may lead to suspension or termination of your account.

7. Intellectual Property

  • All website content — including logos, images, designs, text, and graphics — is the property of Urban Santhe.

  • You may not copy, distribute, or reproduce any material without written permission.

8. Prohibited Uses

You are prohibited from using the site or its content for:

  • Unlawful or fraudulent purposes

  • Uploading viruses or harmful code

  • Collecting personal data of others without consent

  • Violating intellectual property rights

9. Limitation of Liability

Urban Santhe shall not be liable for any indirect, incidental, or consequential damages arising from use of our products or website.
All products are sold “as-is,” and we make no warranties other than those stated in our policies.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of India, and disputes shall be subject to the jurisdiction of Mysore KAcourts.

11. Contact Information

For any questions about these Terms of Service, please contact us at:
📧 Urbansanthe1@gmail.com